Frequently Asked Questions

1. What is USDC?

A digital asset (specifically a stablecoin) that represents 1 USD, 1 USDC iis equal to 1 USD. This stablecoin is minted by a company called Circle.

3. Do you have a Physical Office?

Not at this time. Currently, we operate online via this website & Whatsapp.

5. What happens if I send the wrong Digital Asset information?

If you confirm any wrong information, it will result in a loss of the digital asset with no options for recovery due to the nature of Web3 and Digital Assets.

7. How to get a wallet address?

A wallet address can be obtained through several methods such as opening a Binance account, purchasing a hardware wallet or downloading a desktop or mobile wallet.

9. Do we accept USD as a form of payment for Digital Assets?

No we do not at this time.

11. Are there any fees included not mentioned by Sunshine?

Yes, there are specific network fees associated with sending transactions via those networks. Most of these fees are under 2 USDT.

13. Do you sell Bitcoin?

We do not sell Bitcoin. However, we do sell USDT which can easily be converted to Bitcoin on a platform such as Binance. 

15. Does Sunshine offer cryptocurrency wallets?

Not at the moment, and we don’t have plans to in the near to medium-term future.

17. What are gas fees for self custody wallets and how to understand them?

Gas fees are small network charges paid to process transactions from your self-custody wallet. They vary by network and transaction type, and are usually displayed before you confirm a transfer so you know the cost upfront.


19. What information can you provide to avoid getting scammed in the crypto space?
Always verify the sender, double-check URLs, never share private keys, and use trusted platforms. Be cautious of promises that sound too good to be true.
2. What is USDT?

A digital asset (specifically a stablecoin) that represents 1 USD, 1 USDT is equal to 1 USD. This stablecoin is minted by a company called Tether.

4. Do you facilitate Cash transactions?

Yes. We allow our members to pay in cash for transactions under $5000 TTD via PayWise Locations nationwide.

6. What is wallet address?

A wallet address is a unique series of numbers and/or letters that acts like a real wallet or bank account and is used to store Digital Assets.

8. What is a network (in terms of your wallet address)?

A network is a specific method of transaction that is separate from one another, meaning they cannot interact.

They can be can be compared to services such as Visa or Mastercard, where transactions done on one network will only be registered when using the same network. 

This means that USDT sent to a wallet on the ERC-20 network can only be received by another wallet on the ERC-20 network. If the wrong network is selected when sending  Digital Assets then the funds will be lost. 

Other examples of networks include TRC-20, BEP-20 etc...

10. What to do if I don't have all the information required on the Verification Forms?

Please contact us at 

1-868-305-7213 via WhatsApp and one of your representatives will be happy to assist you!

12. Where are the PayWise locations?
14. What is the difference between USDT and USDC

Both are stablecoins pegged to the US Dollar, but USDT (Tether) is older and slightly less regulated, while USDC (USD Coin) is fully regulated, transparent, and backed by audited reserves. USDC is often preferred for compliance and transparency.


16. Which network is most popular for low fees and strong security when sending or
We recommend using BEP-20 for a balance of strong network security and low fees (around 1 USDT on average), or Aptos if you want the absolute lowest network fees (as low as 0.03 USDT).

18. Does Sunshine’s buying rate remain constant or does fluctuate based on market demand and supply?
Our buying rate does fluctuate based on market demand and supply. We always strive to offer the best possible rates for our members.

20. Can you provide some information on how to safely invest in crypto?

Start small, use reputable exchanges, diversify your investments, enable two-factor authentication, and never invest more than you can afford to lose. Always research before buying any crypto.

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